All mainland UK orders are normally dispatched to the delivery address that you supply within 7 – 14 days of receipt. Orders received before 13:00 will be delivered within the next 7 days in the UK. Items ordered after 13:00 have 10 day delivery. If an item is temporarily unavailable for any reason or has a longer lead time, then you will be notified of the revised dispatch date and given the opportunity to cancel your order. Your credit card will be debited prior to dispatch of your order.
Please note: In rare circumstances, during extremely busy periods it is not always possible to dispatch all orders the same day. To help ensure a specific delivery date (provided you give us 10 working days notice), you can email us at [email protected]
For out-of-stock items, you can usually expect to receive the item within 10-14 business days. If the delay is likely to be significantly longer than this we will contact you either by telephone or email to inform you of an approximate delivery date.
In the event of a delay, we will contact you either by email or telephone to inform you of this.
If you are not in to receive the delivery at the time the delivery is attempted, the Courier (City Link or APC) will leave you a card. This will allow you to telephone them to arrange a redelivery at a more convenient time, or alternatively you can collect it from your local sorting office. Due to security reasons, all items must be signed for and we cannot send items unrecorded.
If for any reason the item is returned to us (e.g. incorrect address specified, item not called for), then we will inform you immediately by email as soon as we receive the item. From this point forth, you will be given a choice whether you wish us to re-dispatch the item or for you to cancel the order. Please note that for items that were undelivered through fault of the consumer and a refund is requested, we reserve the right to deduct our outwardly shipping fees from the refund total.
Late deliveries or dispatch
Although we are able to ship almost every order in the specified delivery timescale, in rare circumstances our shipping capacity can be exceeded and cause a delay of one extra day. We regret that this situation can occur occasionally, and is an unfortunate situation which is naturally associated with buying online, however this only occurs in rare situations and, should this occur, your order is marked for urgent delivery the following day.
The other circumstance which may cause a delay is when the delivery service itself has a problem. This, again, is a rare situation but is unfortunately beyond our control. In these situations, we will do our very best to take responsibility for the situation and ensure that your order is delivered as quickly as possible.